Purchase A Plan
Call:
1-800-442-2666
9:00 a.m. - 9:00 p.m. EST M-F
or visit an authorized dealer.
More contact information
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You can submit the following information below and a Chrysler Service Contract Representative will contact you:
My Current Plan
Current Chrysler Service Contract holders can access their plan information by submitting the following information:
OR
If you need additional help or assistance with your Chrysler Service Contract, please feel free to contact us toll-free Monday through Friday from 8:00 a.m. - 5:00 p.m. in Continental Time Zones at 1-800-521-9922 (in the U.S.)
More contact information
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Q: Does Chrysler Group LLC use unsolicited telemarketing campaigns to offer or sell genuine Service Contracts?
A: No. We do not use telemarketing campaigns to make unsolicited offers of genuine Chrysler Service Contracts. If you would like to purchase, or learn more about a genuine Chrysler Service Contract, please visit your local Chrysler, Dodge or Jeep dealer. You can also call our sales hotline at 1-800-442-2666, Monday through Friday between 9:00am and 9:00pm EST. Or you can complete and submit the form on the left side of this screen and we will call you during your preferred time of day. We will only call you if you submit this form. If you receive an unsolicited telephone call offering you a service contract on your Chrysler, Dodge or Jeep vehicle, it is not from Chrysler Group LLC or our agents, and it is not a genuine Chrysler Service Contract.
Q: Is it possible to add the cost of the service contract to my current lease/ purchase payment?
A: You cannot roll payments into your current payment unless it's done at the time of vehicle sale. However we do offer interest free payment plan options.
Q: How do I upgrade or downgrade my plan or my deductible?
A: You can upgrade and downgrade your plan and deductible by calling 1-800-521-9922.
Q: Are Chrysler Service Contracts accepted at all Chrysler, Dodge and Jeep® dealerships?
A: Yes, Chrysler Service Contracts are accepted at all Chrysler, Dodge and Jeep® dealerships throughout the U.S., Canada and Mexico.
Q: What does Roadside Assistance cover?
A: For specific information on Roadside Assistance coverage, please call the Roadside Assistance Hotline at 1-800-521-2779.
Q: Do Lifetime plans cover everything for the life of the vehicle?
A: Lifetime Plans do cover mechanical repairs for the components listed as covered in your particular plan, but do not include wear items like brakes or tires. First day rental, rental allowance, roadside assistance, towing allowance and trip interruption benefits expire at 7 years or 100,000 miles.
Q: Are there fees associated with the financing of a service contract?
A: Chrysler Service Contracts offers interest free payments with no administration fees.
Q: How many days of rental do I get with a Chrysler Service Contract?
A: The number of rental days covered is virtually unlimited during the term of your plan - however, the plan does restrict the number of rental days covered to 5 per occurrence and will pay $35/day
Q: If I am not near a factory authorized dealership, will Chrysler cover the repairs at a non-Chrysler dealership?
A: Yes, in a case like this, repairs can be pre-authorized. Please contact 1-800-521-9922.
Q: I have a question that I did not see listed, whom can I contact for more information?
A: Please contact the Chrysler Service Contract Customer Assistance Center at 1-800-521-9922.
Q: Does the service contract duplicate any warranty coverage?
A: No. A Chrysler Service Contract does not duplicate any manufacturer's warranty coverage. A service contract extends your coverage once your vehicle warranty expires. In addition, our plans include things that typical manufacturer's warranties do not cover, for example $1000 Trip Interruption Coverage, to cover the costs of a hotel if you are stranded while on vacation.
Q: Who backs the service contract?
A: Chrysler Group LLC backs our contracts, and pays for repairs under the terms of the service contract, whether or not your vehicle is a Chrysler, Dodge or Jeep® or most other domestic or foreign automobiles.
Q: How much does the auto service contract cost?
A: The price of your service contract is based upon a number of factors like the purchase type (new or used), the length of your manufacturer warranty (3/36 or Lifetime — for example), the deductible you choose, etc. Please call 1-800-442-2666 and a trained specialist will walk you through the steps to determine the best coverage for your individual needs.
Q: What is covered and not covered?
A: This depends on your individual contract, but in general our contracts extend your vehicle's Powertrain and basic component coverage. Our Maximum Care(SM) plans offer complete mechanical component coverage beyond the vehicle's factory warranty. If it's mechanical... it's covered!
Q: How are claims handled?
A: Claims are handled through the Chrysler, Dodge or Jeep® dealership of your choice, within the 50 States, the District of Columbia, Canada, Guam, Puerto Rico or Mexico. If you are unable to obtain Plan service from an authorized dealer, please telephone 1-800-521-9922 for service instructions.
Q. Does Chrysler ever use Used or "like kind and quality" parts in covered repairs like some service contract providers?
A: No. Chrysler Service Contracts does not allow used or "like kind and quality" parts for service contract repairs.
Q: What is the length of the service contract?
A: Our service contracts are offered with a wide variety of time and mileage terms. Combinations up to 7 years and 100,000 miles are typically offered. Our Lifetime Plans have NO time limit on mechanical coverage whatsoever — they cover the owner for as long as they maintain ownership of the vehicle
Q: What is covered by my Chrysler Service Contract?
A: Chrysler Service Contracts offers options with a variety of coverage, and time/mileage terms up to 7-years/100,000-miles for New Vehicles. Pre-Owned vehicle coverage can be extended for vehicles with up to 125,000 miles on 1998 and newer models.
Chrysler Service Contracts New Vehicle Options
These options are available to you if your vehicle is within 48 months and 48,000 miles of the original warranty start date of your vehicle (the date that you or the vehicle's original owner actually took delivery of the new vehicle) and are designed to complement your vehicle's warranty:
Vehicles with a Lifetime Powertrain Limited Warranty[9a9e_1] are offered:
Added Care Plus
Maximum Care
Short Term Lease and Retail Plans
Convenience and Maintenance Plans
Vehicles with a 3/36 Basic New Vehicle Warranty are offered:
Powertrain Care
Powertrain Care Plus
Added Care Plus
Maximum Care
Lifetime Powertrain Added and Maximum Care (Chrysler Dodge or Jeep® vehicles only)
Convenience and Maintenance Plans
Vehicles with a 5/100 Powertrain Limited Warranty are offered:
Added Care Plus
Maximum Care
Convenience and Maintenance Plans
Vehicles with a 7/70 Powertrain Limited Warranty are offered:
Powertrain Care
Added Care Plus
Maximum Care
Convenience and Maintenance Plans
Chrysler Service Contracts Pre-Owned Vehicle Plans
Pre-Owned Vehicles are offered:
Powertrain Care Plus
Added Care
Added Care Plus
Maximum Care
Convenience and Maintenance Plans
The above Pre-Owned plans are available for 1998 and newer Chrysler, Dodge and Jeep® vehicles (as well as for most Ford, GM and import vehicles) with less than 125,000 miles.
Personalized Chrysler Service Contract Plan Provisions
When you purchase any of our new or pre-owned plans, Chrysler Service Contracts will send you personalized Plan Provisions within 21 days of the dealership submitting your application to us. Your personalized Plan Provisions detail the precise coverage that you have purchased along with all of the other features and benefits that are associated with your contract. Your personalized Plan Provisions will also be available on the My Plan page of this website.
If you do not receive your personalized Plan Provisions within 21 days of purchasing your plan, or you are unable to find your Plan Provisions on the My Plan page of this website, contact your dealer to ensure that your Chrysler Service Contract application has been submitted. If your application has been submitted and you are not able to find your personalized Plan Provisions on the My Plan page, please contact us directly at 1-800-521-9922 and we will send you a copy of your personalized Plan Provisions.
Q: When does my coverage begin and end?
A: For New Vehicle Plans
On all New Vehicle Chrysler Service Contracts, your coverage starts at the original warranty start date of the vehicle (the date that the new vehicle was delivered to you or the original owner of the vehicle) and at zero miles, not upon expiration of the New Vehicle Limited Warranty.
Expiration of your New Vehicle Chrysler Service Contract is based on a time and mileage factor. Actual expiration of the plan will take place when you reach either the time or mileage limit specified in your Plan Provisions, whichever occurs first.
For example: your vehicle's warranty start date is July 1, 2007 and you currently have 10,000 miles on your vehicle. You purchase a 5-year/60,000-mile Maximum Care plan on November 1, 2008. Your plan would be in effect starting on July 1, 2007 and will expire on July 1, 2012 or when your vehicle has a total of 60,000 miles, whichever occurs first.
For Pre-Owned Vehicles
For Pre-Owned Vehicle Chrysler Service Contracts, start and expiration dates are based solely on the purchase date and duration of the particular plan term you purchase.
For example: if you purchase a 2-year/30,000-mile CSC Pre-Owned Plan on July 28, 2008 for your 2003 Jeep® vehicle that currently has 50,000 miles on it; your coverage would extend until July 27, 2010 or 80,000 miles, whichever occurs first.
Q: When can I purchase a New or Pre-Owned Chrysler Service Contract?
A: For New Vehicle Plans
You can purchase a Chrysler Service Contract for a New Vehicle at any time within the first 48 months and 48,000 miles of the original warranty start date (the date that you or the vehicle's original owner actually took delivery of the new vehicle). However, an additional surcharge may be applied to the total cost after one year or 12,000 miles from the original warranty start date/mileage.
For Pre-Owned Vehicles
All CSC Pre-Owned Vehicle Major Plans can be sold to customers at any time within the specified time and mileage limitations (1998 and newer vehicles with less than 125,000 miles). The dealer will complete a Vehicle Inspection to ensure the vehicle is eligible for coverage.
Q: Can I upgrade coverage on my Chrysler Service Contract?
A: For New Vehicles Only
Yes, Chrysler Service Contracts offers our customers and our dealers the flexibility to make contract changes on New Vehicle Service Contracts any time during the first 48 months and 48,000 miles from the original warranty start date of the vehicle (the date that the new vehicle was delivered to you or the original owner of the vehicle).
When you upgrade your coverage, you extend the time or mileage, or improve the coverage on the original Chrysler Service Contract you purchased. You may also request a change in your deductible amount.
For example: If you purchase a 5-year/60,000-mile Added Care Plus plan, and after two years of driving your vehicle, you have accumulated 35,000 miles since you purchased it, then you have the option of returning to your selling dealer to request an extension or change in your contract coverage. The dealer will charge you for the Upgrade Plan and submit the request to Chrysler Service Contracts. After your request is processed, you will receive your new Service Contract Plan Provisions within 21 days.
For Pre-Owned Vehicles
Yes, Chrysler Service Contracts offers our customers and our dealers the flexibility to make contract changes on Pre-Owned Vehicle Service Contracts any time within 90 days of the date that you purchased your Pre-Owned Vehicle Plan. As with New Vehicle Plans, when you upgrade your Pre-Owned plan coverage, you extend or improve the original coverage on the service contract you purchased.
For example: If you purchased a 1-year/15,000-mile Pre-Owned Added Care plan and decided you want to keep your Pre-Owned vehicle for a longer period of time, you have the option of returning to your selling dealer (within 90 days of purchase) to request an extension or change in your contract coverage. The dealer will charge you for the Upgrade Plan and submit the request to Chrysler Service Contracts. After your request is processed, you will receive your new Service Contract Plan Provisions within 21 days.
Q: How do I transfer my Chrysler Service Contract?
A: In most, but not all, cases remaining coverage may be transferred to a second owner of the vehicle at the time of vehicle sale. A $50 option transfer fee will be applied (in most states). Lifetime coverage is not transferable unless required by state law. Your customized Plan Provisions will describe the transfer rules applicable to your contract and the transfer fee in your state.
A factory warranty transfer fee may also apply. To transfer the Powertrain Warranty, you must have an authorized Chrysler, Dodge or Jeep® dealer process a "Transfer of Coverage Application" for you. The cost for this service is $150 payable to the dealer. You must apply for a coverage transfer within 30 days from the date you buy the vehicle from the previous owner.
We recommend that you take your Plan Provisions and the completed transfer form to your Chrysler, Dodge or Jeep® dealer and they will assist you with the transfer(s).
If you are unable to see your dealer to transfer, you may also complete and sign the transfer portion of your Plan Provision. Transfer requests need to be signed by the owner to whom the Plan Provisions were originally issued, and they need to be received by Chrysler Service Contracts within 60 days of the ownership change.
You may send your completed transfer form with the transfer fee to:
Chrysler Service Contracts
Transfer Department
P.O. Box 2700
Troy, Michigan 48007-2700
If you have elected to finance your Chrysler Service Contract, the contract needs to be paid in full before you can transfer it.
Q: How do I change the address on my Service Contract?
A: Contact your selling dealer for name and address corrections. Alternatively, you may send your change request along with supporting documents to:
Chrysler Service Contracts
Administrative Services Department
P.O. Box 2700
Troy, Michigan 48007-2700
We'll make the necessary changes for you and send you new Plan Provisions. Please allow 30 business days for changes to be processed.
Q: How do I cancel my Chrysler Service Contract?
A: We understand that customers may need to cancel their Chrysler Service Contract for various reasons, such as an accident which renders the vehicle beyond repair, or because you wish to sell the vehicle without transferring coverage to the new owner.
If you are the original purchaser of the contract, you may cancel your plan as long as you haven't authorized the transfer of coverage to a new owner. To cancel the plan, take your completed cancellation request to any Chrysler, Dodge or Jeep® dealership. The dealership will process your cancellation request for you. If you purchased your Service Contract directly from Chrysler Service Contracts, simply mail your completed cancellation request, along with your Plan Provisions, your current vehicle mileage and proof of payoff if applicable to:
Chrysler Service Contracts
Cancellation Department
P.O. Box 2700
Troy, Michigan 48007-2700
For Service Contracts Financed with the Vehicle
If your Chrysler Service Contract was financed with your vehicle, your rights are automatically transferred to your finance company, unless your finance agreement has been satisfied. All refunds issued on financed Chrysler Service Contracts will be issued as two party checks payable to the vehicle owner and financial institution, unless your loan has been paid off.
For Service Contracts Not Financed with the Vehicle
If the Chrysler Service Contract was not financed with the vehicle, any refund due to you will be paid to you by check from Chrysler Group LLC. Your refund check may be mailed to your home of record, or in certain cases, the dealer.
Cancellation Refunds
Cancellation refunds will be based on the date that Chrysler Service Contracts receives your written cancellation request, or the dealership's, depending on who submits the cancellation request.
Cancellations within 60 Days without Claims
For a cancellation request received within the first 60 days of the original purchase date of the contract, you will be refunded the full amount you paid for the contract, providing no claims have been made.
Cancellations after 60 Days or with Claims
If claims already have been paid, or for requests received after 60 days, your refund will be based on the full amount you paid for the contract, less a prorated adjustment for the time or mileage used, whichever is greater, less a cancellation fee. (If you purchased the contract one year from the vehicle's warranty start date or more, a non-refundable fee may apply). Please refer to your Plan Provisions, or contact your dealer for more information.
Special Situations
Chrysler Service Contracts reserve the right to cancel the contract after issuance if:
Your vehicle is ineligible or has been modified/altered to make it ineligible after plan coverage has been in effect
You have failed to maintain the vehicle as specified by the manufacturer
Your vehicle's odometer has been tampered with or is inoperative
Your premium has not been paid
Cancellation refunds will be based on the full amount you paid for the contract, and a pro-rata adjustment for time or mileage used, whichever is greater. Should the amount of claims paid exceed your refund amount, no refund will be issued.
Q: How do I submit a claim for reimbursement for a service or repair covered under my Chrysler Service Contract?
A: If your covered repair is performed at any authorized Chrysler, Dodge or Jeep® dealership, the dealership will bill Chrysler Service Contracts directly, and you will only need to pay your deductible (if applicable).
At times, however, you may require a covered service or repair from a facility other than an authorized Chrysler, Dodge or Jeep® dealer. In these situations, your request should be authorized by our office prior to the service being performed to ensure that it is covered.
To contact our office for authorization or for additional details, call 1-800-521-9922.
Once you have received authorization, you should submit your claim for reimbursement for the repair or service to our office within 60 days of the service date. Claims received by our office beyond 60 days are not reimbursable.
Q: What should be included in my reimbursement request?
A: Please include the following information with your reimbursement request:
A brief note explaining the reimbursement request
Customer name and address
The original receipt of the paid repair invoice
Please make sure the paid repair invoice includes the following information:
The authorization number obtained from our office prior to the repair being performed
Vehicle Identification Number (VIN)
Repair date
Vehicle mileage at the time of repair
Description of services performed
Labor and parts cost
(Remember to keep a copy of all of the information you send to us, because we will not be able to return it to you.)
Please mail your request for reimbursement to:
Chrysler Service Contracts
Claims Department
P.O. Box 2700
Troy, Michigan 48007-2700
Q: How do I request reimbursement for a rental vehicle?
A: Total Rental Allowance per repair occurrence is a maximum of 5 days. See your Plan Provisions for details.
If you incur rental charges while your vehicle was being repaired under the terms of your Service Contract, please send us a reimbursement request with the following information:
A legible copy of the paid bill for the repairs performed, including your Vehicle Identification Number (VIN) number and/or Service Contract number.
The original receipt of the paid rental bill from a licensed rental agency.
In addition, please make sure the rental bill includes the following information:
Customer name and address
All charges for the rental vehicle
Date the rental was received
Date the rental was returned
Paid rental receipt
Please mail your request for reimbursement to:
Chrysler Service Contracts
Claims Department
P.O. Box 2700
Troy, Michigan 48007-2700
Q: How do I request reimbursement for a Roadside Assistance claim?
A: Many Chrysler Service Contracts also include emergency Roadside Assistance coverage.
If your Service Contract includes Roadside Assistance, remember that all services provided should be arranged at the time of occurrence by calling Chrysler Roadside Assistance at 1-800-521-2779.
Please include the following information on your request for reimbursement:
A valid original receipt of payment from the tow or repair facility for the services rendered
The Chrysler Roadside Assistance authorization number
A valid Chrysler Service Contract number
Please mail your request for reimbursement to:
Chrysler Roadside Assistance
Claims Department
P.O. Box 9145
Medford, MA 02155
Q: How do I request reimbursement for a Tire Repair or Replacement Claim?
A: Many Chrysler Service Contracts also include coverage for Road Hazard Tire Protection or Road Hazard Tire and Wheel Protection.
If the Service Contract plan you purchased includes coverage for Road Hazard Tire Protection or Road Hazard Tire and Wheel Protection, please remember that all services should be arranged at the time of occurrence by calling Chrysler Road Hazard Tire Protection at 1-800-521-2779.
Please include the following information on your request for reimbursement:
A valid original receipt of payment from the tow or repair facility for the services rendered
The Chrysler Road Hazard Tire Protection authorization number
A valid Chrysler Service Contract number
Please mail your request for reimbursement to:
Chrysler Road Hazard Tire Protection
Claims Department
P.O. Box 9145
Medford, MA 02155
Q: I've already submitted a reimbursement request, how do I inquire about its status?
A: Reimbursement requests are processed within 60 days. If you have not received a response regarding your request after 60 days, you can check on the status of your reimbursement request by contacting one of the following customer assistance centers:
For Service Contract Repairs or Rental Reimbursement Requests:
1-800-521-9922For Chrysler Roadside Assistance Reimbursement Requests:
1-800-521-2779For Chrysler Road Hazard Tire Protection:
1-800-521-2779
Q: How do I get my vehicle serviced under my Chrysler Service Contract?
A: Vehicle service will be provided by the dealer that sold you the contract. Service will be performed at that dealership, using new or authorized remanufactured Mopar® parts. If you cannot return to your selling dealer for some reason, you may request service at any authorized Chrysler, Dodge or Jeep® dealer within the United States, Canada or Mexico.
Q: Where should I take my vehicle for service?
A: When your vehicle requires service take it to your selling dealer. When that is not possible, you should contact the Chrysler, Dodge or Jeep® dealership most convenient for you. You can use the Find A Dealer feature on this Web site to locate the Chrysler, Dodge or Jeep® dealer closest to your current location.
If you are driving a vehicle that is not manufactured by Chrysler Group LLC, you should contact your Service Contract selling dealer first. If your selling dealer is not able to assist, you should contact the dealer responsible for sales and service of that particular brand. Also, remember that it is your responsibility either to contact our office or to make sure that the competitive dealer representative contacts our office in order to obtain authorization prior to any repairs being started. You may contact us by calling 1-800-521-9922.
Q: Do I have to pay a deductible for repairs covered under my Chrysler Service Contract?
A: Yes, if the contract you purchased requires a deductible for covered repairs. However, you pay only the plan deductible for covered repairs performed during each repair visit. You may also be responsible for state or local taxes in addition to the deductible amount.
Q: What is my responsibility under the terms of my Chrysler Service Contract?
A: Your responsibility is to operate, care for and maintain your vehicle properly, just as if your vehicle is operating under warranty. You may wish to check the Owner's Manual supplied by your vehicle's manufacturer for more detailed information.
To help us solve any potential problems down the road, be sure to keep all receipts you accumulate that have to do with the operation, care and maintenance of your vehicle. This should help clear up any potential confusion as to whether the maintenance services were performed as specified in your Owner's Manual.
Q: What should I do if I haven't received my invoice?
A: If you haven't received your Chrysler Service Contract Interest-Free Payment Plan invoice, please contact one of our Customer Service Representatives at 1-800-595-6286.
Where do I send my payment?
Please send your payments to:CSC
P.O. Box 77000
Dept. 77829
Detroit, MI 48277-6829
Q: How can I get a rental vehicle?
A: Rental vehicles should be obtained from an Authorized Dealer or a Licensed Rental Agency. Rental coverage is subject to state and local laws, and the policies imposed by the rental agency. Chrysler Service Contracts is not responsible for any refusal by a rental agency to rent a vehicle to you.
Q: How do I pay off my Chrysler Service Contract?
A: To pay off your Service Contract account, send your invoice along with payment in full to:
CSC
P.O. Box 77000
Dept. 77829
Detroit, MI 48277-6829
Q: What is the difference between my vehicle warranty and my Service Contract?
A: Your vehicle warranty provides comprehensive product coverage to you — and your vehicle — from the vehicle manufacturer. It protects you against product defects for a specified period of time and/or mileage.
Your Chrysler Service Contract provides additional protection that you purchased. It provides you with specific component coverage that goes above and beyond the manufacturer's warranty period, and extends your protection for the specific time and mileage duration you selected.
It's important to remember that your Chrysler, Dodge and Jeep® dealers offer a variety of Chrysler Service Contract coverage options and terms, so you can choose the one that best meets your needs.
It's also important to read your Personalized Plan Provisions carefully to make sure you understand the coverage terms you have purchased. If you have any questions regarding the type of Service Contract coverage you purchased, please contact your selling dealer for more information or clarification.
Added Care Plus
The level of protection that covers 800+ vehicle components.
Certified Technician
A mechanic working at a Chrysler, Dodge or Jeep® dealership trained specifically to diagnose and repair Chrysler, Dodge and Jeep vehicles.
Chrysler Group LLC
The parent company of the Chrysler, Dodge and Jeep® brands.
Convenience Package
Non-mechanical benefits provided to the Service Contract holder if their vehicle requires service. These benefits are unique to Chrysler Service Contracts customers.
Lifetime Powertrain Warranty[2afd_1]
One of the original manufacturer warranties. This primarily covers the engine and transmission only. When a person privately sells a vehicle this warranty does not transfer to the new owner.
Maximum Care
The level of protection that covers 5000+ vehicle components. This is the most comprehensive level of protection.
Mopar®
Parts made to Chrysler Group LLC exacting specifications, for use in all Chrysler, Dodge and Jeep® vehicles.
Original Manufacturer Warranty
The warranty that originally comes with the vehicle. Some common variations are 3 year/36,000 bumper to bumper or Lifetime Powertrain[2afd_2].
